FAQs

The first step is to contact us to schedule a complimentary phone consultation. You may do this through the "Request an Appointment" button found at the top of the page or by clicking the contact button on a specific therapist's profile page. The counselor you requested will contact you within 24-48 business hour for a phone consultation and scheduling. We look forward to speaking with you about your counseling needs!

Once your initial session has been scheduled, you will receive an email inviting you to create a login and profile on our secure client portal. Through this portal you will be able to review/edit your demographic information, add your insurance information (if applicable) and to review and electronically sign and submit intake documents prior to your initial session. The entire process takes less than 10 minutes.

- Initial Session / Clinical Assessment (90 min): $150
- Individual Therapy (53-60 min): $125
- Couple’sTherapy (53-60 min): $125

We accept insurance from the following carriers:

Blue Cross Blue Shield (Please note: we are NOT in network with Blue Home through UNC Health Alliance)
Medcost
Medicaid (Healthy Blue, Wellcare, Carolina Complete Health)

If we are "out-of-network" with your insurance provider, you will be responsible for paying the private pay rates (above) at the time of your session. We will gladly provide you with a "superbill" so that you can seek reimbursement from your insurance company. Your insurance company may or may not defray the cost of counseling. You may call the member services number on the back of your insurance card to inquire about their out-of-network coverage for outpatient mental health services.

During the first session, your therapist will first need to see your photo ID and your insurance card (if filing insurance), then will review intake paperwork with you to insure that you clearly understand the information contained within. Your therapist will work with you to complete a comprehensive clinical assessment. You and your therapist will then identify and document treatment goals that are tailored specifically for your desired counseling outcome.

Virtual session are offered through our Hippa compliant video services.